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Terms of delivery

When the customer registers or buys products in the online shop, he/she accepts the terms and conditions and agrees to be bound by them.

Customers' personal information is collected and held in the customer register (data file) of the online shop. Lahti University of Applied Sciences Ltd does not disclose customers' personal information to third parties.

The user ID is personal. The customer agrees to store and use the personal user ID and password with due care so as not to disclose them to unauthorised parties. If you forget your password, you can request a new one via the the online shop website. The email address used as the user ID can be changed under My information (Omat tiedot) after logging in. The customer is responsible for all use and orders made with his or her user ID and password and their usage in accordance with these terms and conditions.

Ordering

You can order products from the online shop of Lahti University of Applied Sciences Ltd by adding products in the shopping basket. When you have completed your order and it has been logged in our system, you will receive an email confirmation. Purchases are paid using online banking at the time of order.

The online shop does not ship internationally..

Prices and VAT

The prices of purchases made in the online shop are the prices shown in the online price list at the time of order. The prices may differ from those at other outlets. All prices are subject to change. All prices are given in euros (EUR). A delivery charge is added to the total amount if the customer chooses delivery by post.

The product prices displayed in the online shop of Lahti University of Applied Sciences Ltd include VAT at the current rate.

Collection

If the customer chooses the collection option at the time of ordering, the product(s) can be collected from LAMK Shop at FellmanniCampus, Kirkkokatu 27, 15140 Lahti. The collection times are: Monday and Wednesday 2:00pm - 5:00pm and Fri 9:00am - 12 noon. Orders collected from the shop are not subject to any handling charges.

Delivery by post

Products can be delivered to an address in Finland specified by the customer at the time of order. If the delivery does not correspond to the order or the products are damaged in transit or for another reason, the customer must notify Lahti University of Applied Sciences Ltd by email at: lamkshop@lamk.fi.

In this case, you must contact us within seven days of delivery.

The delivery charge includes packaging and shipping within Finland. The delivery charge is currently €10.00 per order. The amount is shown at the time of order before the order confirmation. We do not ship products internationally.

Delivery time

Products that are in stock will be shipped within 2–7 working days of receiving the order. If the customer has chosen the delivery option, the products will be delivered by post. The customer will receive a dispatch confirmation email.

Returns

All our products can be returned or exchanged within 14 days of the date of delivery. The product and packaging must be in the original condition. The customer pays the return costs unless the delivered product was clearly defective. The return of non-defective items is subject to a €5 processing fee.

Product exchange/returns must be agreed on separately with the supplier. Customers should contact myyntipalvelut@lamk.fi before returning a product. The products of Lahti University of Applied Sciences Ltd are supplied by Lahti University of Applied Sciences Ltd.

Online banks

The payment and banking service for online payments is provided by Verifone Finland Oy (0943819-9) in cooperation with Finnish banks and credit institutions. From the user's point of view, the service works in the same way as regular online payments.

Force majeure

The online shop of Lahti University of Applied Sciences Ltd will not be responsible for any failure, interruption or delay in delivery due to any circumstance beyond its control, e.g. war, natural disaster or embargo.

Settlement of disputes

Any disputes arising out of this contract shall be resolved by the District Court of Päijät-Häme in accordance with Finnish law.